Terms & Conditions
Subject to a more specific written agreement, all the terms currently listed apply to all products and to all buyers - customers and any transaction involving purchases from the online store taccoalto, gr, falls under the terms listed below and are clearly stated in our online store.
PERSONAL DATA PROTECTION REGULATION
Our company is fully adapted to the GDPR framework and the processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), as well as for the protection of personal data and privacy in the field of electronics. communications (Law 3471/2006) and the decisions of the Personal Data Protection Authority (APDPX).
Tacco Alto reserves the right to change, at any time and without notice, the content of the website taccoalto.gr. The control of the information provided for each product and the suitability of the items ordered, is the sole responsibility of the customer who uses the Website (hereinafter: the Customer). In case of incompatibility of the products ordered by the Customer with other products that he may want to connect himself, Tacco Alto does not bear any responsibility.
The Customer declares that all the information provided by him during the use of the Website is accurate in order to execute his order from taccoalto.gr and that he undertakes that he will not use this account maliciously. In the latter case undertakes to cover any loss of Tacco Alto or partner companies from the use of this Website and the Customer's account by persons not authorized by the Customer.
LIMITATION OF LIABILITY
Tacco Alto shall not be liable for any direct or indirect, positive or negative damage that may result from the inability to use the Website as well as from any errors, interruptions, defects or delays in the operation of the Website or the transmission of information through the internet. .
WRONG PRODUCT PRICE
The company is not responsible for any technical, typographical or spelling errors in the prices or features of the products.
In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.
The use of the Website is the sole responsibility of the visitor-customer. We are not responsible for the malicious intervention of third parties.
The visitors of the Website undertake that they will not harm third parties by malicious use of the Website and that they will not violate their personal data.
Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you may exercise your right to return part or all of the products you purchased within fourteen (14) days from the date of receipt.
Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with the size or model you ordered, you can exercise your right to return it within fourteen (14) days from the date of receipt.
It is clarified that returned products must not be used, worn, washed, altered or damaged and the tags accompanying the product must be present, exactly as they were when you received it together with the retail receipt or invoice. You should still be contacted by e-mail at email@example.com in order to be given instructions.
If the corresponding product you want is not available (e.g. a larger size), we refund your money or the purchase amount of the specific product is credited to your account and can be used in any new order you wish.
In all the above cases, the return costs are borne by the customer.
For the return of a non-defective product, the cost of return is borne by the customer, while the cost of resending the item that you may choose for replacement is entirely borne by www.taccoalto.gr.
The refund is followed in the following cases:
- The product must be in its original packaging that it had when received by the customer.
- The accompanying product must be in its original condition (as it was at the time of delivery to the customer) and must not have suffered damage or other defects.
- The customer should contact anyone either by phone at 2332022372 or via e-mail at firstname.lastname@example.org within 3 days of receipt.
- The product must be accompanied by the corresponding documents that the customer received upon receipt (receipt, invoice).
The refund will be made within 3 working days by deposit to the bank account indicated by the customer. The customer will bear the costs of returning the product.
OFFER AND TERMINATION OF AGREEMENT
All products are determined in terms of weight, colors, accessories and technical characteristics by the respective Construction Company. Product photos are sample and the color of the final product may differ.
The order is made by the Sales Department of Tacco Alto, which is responsible for the distribution and delivery of the products.
The buyer must be informed about the technical characteristics of the products he orders. Any information on our part, concerning techniques or other information, is made with every reservation.
Orders are shipped, as long as the product is available, on the same day and delivery depends on the Kilometer distance, or the mediation of weekends or holidays.
The consumer has the right to withdraw within fifteen (15) calendar days, if no longer deadline has been agreed, but returning the goods in their excellent original condition and packaging, without incurring any costs other than return costs.
In case of non-execution of the order as agreed, the customer has every right to cancel it.
In case the product is no longer available and can not be delivered within a reasonable time, the sales department of Tacco Alto informs the customer and cancels the order after a written (e-mail) or telephone update or suggests the ideal alternative.
The prices of all products are clearly and close to each product and include VAT.
SHIPPING / TRANSPORT
The goods travel under the responsibility of the customer.
For transports that have been delayed by external factors (such as strikes, road closures, extreme weather events, etc.) our store does not bear any responsibility.
Once the goods are inspected and received by the buyer, the store is released from any further liability.
OBLIGATIONS AND WARRANTIES
Issues of guarantee of goods and any returns for any reason, are determined by the current provisions of Greek Law and the provisions od EU.
The manufacturer is solely responsible for any provision of warranty (including how it is performed). We are obliged to adhere faithfully and without exception to all standard and prescribed inspection, repair or return procedures set by him.
Only the official Technical inspection and repair centers of the manufacturers are responsible for any diagnosis and opinion of a problem in the devices and they are not disputed.
Greek and European Legislation ensures the rights of consumers with Laws and Directives such as N2251 / 94 (Government Gazette 191 / 16-11-1994), AK §534, §537, §540 and §554, §555 as amended by N3043 / 2002.
For additional information you can contact the Ministry of Labor and Social Security - General Secretariat for Consumer Affairs / Directorate for Consumer Protection - Pl. Kaningos, on the website www.efpolis.gr, or call 1520.
Returns of products that do not present a problem are charged to the buyer (such as shipping, handling or inspection costs).
USE OF CREDIT-DEBIT CARD / PAYPAL and PERSONAL DATA SECURITY
Recognizing the utmost importance of personal data protection and transaction security, we use the most advanced methods to ensure speed and reliability, while providing you with high quality services in any case.
Tacco Alto undertakes that all personal data submitted to it (Name, Address, Telephones, E-mail, etc.), are registered (with access) by authorized officials, strictly and only when required, such as for the processing of orders, while not subject to management, notification to third parties and not used for other purposes (eg advertising). Cases of decisions of prosecutors, courts or other public authorities are excluded from this.
Credit / debit card payments are made with absolute security, as you can submit your data and security codes through Piraeus Bank, which is a pioneer in the adoption of new transaction security standards in card payments, protecting trading parties and minimizing the possibility of malicious exploits advanced fraud detection and fraud prevention systems in card payments.
This way you have the certainty that your card details are not submitted to us but directly to the Bank, therefore they will not be intercepted in any case.
Note: For your own safety we advise you that when you connect to the Bank page or when starting a Credit / Debit Card transaction, make sure that the connection that appears in your browser starts with https: // ... ..... and not http: //.
ATTENTION: There is no extra charge for using Credit and Debit Cards. If the submission of your credit / debit card details is done via computer (remote) and not with your physical presence in our branch, there may be a relative delay from the Bank until the completion of the approval, consequently the shipment will be delayed accordingly. of goods to you. In the meantime, although the money will have already been frozen from your account, in no case will it have been frozen by us or for our benefit but by the Bank itself (until the completion or termination of the transaction).
Tacco Alto can not be blamed, for any damage can be caused by products that it distributes and markets and which are covered by European safety rules. The respective manufacturer must inform in the enclosed instructions, on the correct way of use and the precautions of his products.
For any transaction made with Tacco Alto, the Legislation of Greece applies and it is agreed that the competent authorities for resolving disputes are the Court of Thessaloniki.
GUARANTEES & SERVICE
Product photos are sample and the color of the final product may differ. Product returns or replacements (eg color ratio) are accepted only by appointment and as long as the product has not been opened or used.
All transactions you make through Tacco Alto are governed by International and European law governing matters relating to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (Law no. 2251/1994) which regulates issues related to distance selling.